CWCT125 IT Technical Apprenticeship

  • Sector: IT
  • Salary: £138.75 per week
  • Location: Coventry
  • Hours: 37.5 hours per week Monday-Friday (shifts tbc)

Job Description

Duties include:

  • Logistics – purchase ordering, sales order administration, stock control, despatch and customer returns. The role-holder should constantly be aiming for efficiency in these areas – zero errors, low costs and minimum effort required are the goals
  • Production - assembly and testing of products for shipping. This will be carried out with due regard to any health and safety issues whilst ensuring hardware failures are kept to a minimum and quality standards are maintained
  • Repair – diagnosis and repair of returned faulty products. This will also include associated administrative tasks
  • Testing – before new products are released to our customers they undergo a thorough process of testing. Often this will involve senior technical staff, but sometimes the role-holder may also carry this out, depending on their expertise and knowledge
  • Quality management – drive the creation of a continuous improvement culture, with the role-holder supporting implementation of the Quality System
  • Hardware – researching components for new product development
  • Internal IT Support – Supporting internal IT infrastructure including PCs, laptops, servers and peripherals

About the Applicant

Requirements and prospects

Desired skills:

  • Good written and oral communication skills
  • Phone skills, good customer-handling
  • Demonstrable ability to care for customers: clear communicator with pleasant telephone manner and responsive attitude
  • Fluent in the use of Microsoft Office applications
  • Passion for IT with basic to solid knowledge of PC components and cabling, computer networks and networking, software development and programming
  • Useful:

  • Experience with Sage
  • Advanced Excel and Access skills
  • Linux Knowledge
  • Personal qualities

  • Thorough, organised, disciplined
  • Excellent attention to detail
  • Comfortable multi-tasking, copes well under moderate stress and can work to tight deadlines
  • Demonstrable ability to care for customers: clear communicator with pleasant telephone manner and responsive attitude
  • Desired qualifications

  • A good standard of education is required
  • Future prospects

    The aim is for the Apprentice to acquire the skills necessary for the development of a long-term career with the company. 

    Therefore, throughout the period of employment, the Apprentice will be expected to develop the range of competencies that are required for the effective fulfillment of the role. 

    They will also be expected to attain a Level 3 NVQ and then move onward onto a Level 4 NVQ.

    The successful candidate will be offered to become a full time member of staff upon completion of the apprenticeship.

Daily Duties

The IT Technical Apprentice will report to the Operations Manager. The role is designed to develop the apprentice’s technical, administration and business skills in the areas of logistics, production, repair, testing, information systems, networking and software development.