Customer Service Levels 2 & 3

In an ever increasing global market, companies going that extra mile in ensuring good customer service can often make all the difference to the customer. Ensuring effective communication at every touch point is key to the provision of good customer service whether dealing face-to-face or by telephone. Through Customer Service NVQs you can enhance your personal effectiveness in dealing with customers in order to give you and your company an edge in a highly competitive market.

 

COURSE CONTENT

Each level consists of a number of units, some mandatory with additional optional units chosen to reflect your job role. A sample from each level is provided below.

  • Deliver outstanding customer service
  • Create great impression and image
  • Apply organisational procedures
  • Promote products and services
  • Resolve customer problems
  • Enhance customer service 
  • Deliver an organisation's goals
  • Go the extra mile in customer service
  • Deliver the customer promise
  • Lead excellence in customer service 
  • Deliver the organisation's goals
  • Make customer service personal
  • Go the extra mile in customer service
  • Improve customer relationships
  • Solve customer service problems
  • Organise the delivery of reliable service
  • Organise the promotion of products and services
  • Use customer service as a competitive tool
  • Make recommendations for improvements

ENTRY REQUIREMENTS

There are no formal entry requirements. However you must be working with customers at the appropriate level, either full-time, part-time or on a voluntary basis in order to generate the necessary evidence to prove competence. Coventry and Warwickshire Chamber Training will guide you on this.

DURATION & FORMAT

There are no formal entry requirements. However you must be working with customers at the appropriate level, either full-time, part-time or on a voluntary basis in order to generate the necessary evidence to prove competence. Coventry and Warwickshire Chamber Training will guide you on this.

PRICES

£775 (Chamber member) or £855 (non Chamber member)  for Level 2

£875 (Chamber member) or £955 (non Chamber member) for Level 3.

Prices are plus Awarding Body registration and certification costs and subject to VAT.

Prices are plus Awarding Body registration, exam fees and certification costs. All are subject to VAT.