Manage Customer Expectations
Next Available Dates:
- 05 Jun 2024
- 09 Oct 2024
Chamber Member Price: £135
Non-Member Price: £160
Primarily aimed at personnel who are new to the service industry and need to understand that satisfied customers are paramount to business success or those who need to re-focus.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
After attending this course delegates will be able to:
- Inspire excellent customer care in today’s competitive market place
- Develop effective customer communications
- Understand the role of support services in delivering good service
- Create and maintain positive customer relationships
This course will enable delegates to:
- Explore customers' needs and expectations
- Develop the skills to communicate effectively
- Deal with challenges
- Manage problems and provide the essential people skills that are at the heart of quality customer care
- Increased customer satisfaction
- Greater customer retention and repeat business
- More effective team work between departments
Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at courses@cw-chambertraining.co.uk
10% Early bird discount available for courses booked 3 months in advance.