Business Administration Apprenticeship

Job Description

To provide administrative support to the Income Collection & Recovery whilst undertaking a structured training and development programme.

To include, but not limited to the following:

• Gain an understanding of:
• the use of administrative systems within income recovery;
• an understanding of the processes of rent collection and court procedures;
• an understanding of Welfare Reform;
• Health and Safety in the workplace;
• an understanding of Equality and Diversity in the workplace;
• Experience in dealing with customers on the telephone and by email;
• Experience in investigating queries and/or complaints.

Project work: As part of the Apprentice Programme, the postholder will also have the opportunity to work as a cohort on a live business problem, scoping, researching, piloting and evaluating.

Through a combination of work shadowing, project work and mentoring, we will support the postholder to develop the professional and technical skills for this role.

Key Dates:

Open Day: 9 August 2021

Closing date for receipt of applications: 15 August 2021

Virtual interviews are to be held via Microsoft Teams on: 23 & 24 August 2021

Start date: September 2021

About the Applicant

Desired skills

• Good IT skills including Microsoft Word and Excel;
• Excellent written and verbal communication skills;
• Excellent interpersonal skills;
• Good problem-solving skills;
• Good attention to detail;
• Ability to work under pressure;
• Good organisational, planning and time management skills.

Personal qualities

• Displays a good attitude towards work and the aims and objectives of the company;
• Be able to work as part of a team.

Essential Knowledge/Skills/Experience/Physical Requirements

• 5 GCSE at grades (*A-C/9-4) or equivalent including Mathematics and English;
• Basic knowledge of Microsoft Word and Excel;
• Good written and verbal communication skills;
• Basic numeracy, literacy and communication skills;
• Good telephone manner;
• Ability to work alone with limited supervision;
• Attention to detail;
• Ability to work under pressure;
• Good organisational, planning, and time management skills.

Daily Duties

Within the Income Services Team the post holder will:

• Work with the Income Collection & Recovery Compliance Assistants and Local Authorities to ensure all Housing Benefits schedules are received, recorded, and processed in a timely manner;
• Supporting with the continued data integrity of Universal Credit information within our housing management systems;
• Liaising with the Department of Working Pensions on Universal Credit customer queries;
• Supporting Income Collection and Recovery on overall data administration as defined by the manager;
• Support Income Compliance Assistants with the direct debit and Rent Refund administrative functions;
• Support the completion of former tenant arrears reports which may include making outbound calls to customers;
• Working on projects which may arise assigned by your line manager.
• Any other duties relevant to the role.