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Business Administration Apprenticeship

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CWCT236 Business Administration Apprentice -  Income Collection & Recovery 

  • Sector: Business Administration
  • Salary: £15,000 per annum (Fixed term - 18 months)
  • Location: Coventry
  • Hours: 36.25 hours per week

Job Description

To provide administrative support to the Income Collection & Recovery whilst undertaking a structured training and development programme.

To include, but not limited to the following:

  • Gain an understanding of:
  • the use of administrative systems within income recovery;
  • an understanding of the processes of rent collection and court procedures;
  • an understanding of Welfare Reform;
  • Health and Safety in the workplace;
  • an understanding of Equality and Diversity in the workplace;
  • Experience in dealing with customers on the telephone and by email;
  • Experience in investigating queries and/or complaints.

Project work: As part of the Apprentice Programme, the postholder will also have the opportunity to work as a cohort on a live business problem, scoping, researching, piloting and evaluating.

Through a combination of work shadowing, project work and mentoring, we will support the postholder to develop the professional and technical skills for this role.


Key Dates:

Open Day: 9 August 2021

Closing date for receipt of applications: 15 August 2021

Virtual interviews are to be held via Microsoft Teams on: 23 & 24 August 2021

Start date: September 2021

About the Applicant

Desired skills

  • Good IT skills including Microsoft Word and Excel;
  • Excellent written and verbal communication skills;
  • Excellent interpersonal skills;
  • Good problem-solving skills;
  • Good attention to detail;
  • Ability to work under pressure;
  • Good organisational, planning and time management skills.

Personal qualities

  • Displays a good attitude towards work and the aims and objectives of the company;
  • Be able to work as part of a team.

Essential Knowledge/Skills/Experience/Physical Requirements

  • 5 GCSE at grades (*A-C/9-4) or equivalent including Mathematics and English;
  • Basic knowledge of Microsoft Word and Excel;
  • Good written and verbal communication skills;
  • Basic numeracy, literacy and communication skills;
  • Good telephone manner;
  • Ability to work alone with limited supervision;
  • Attention to detail;
  • Ability to work under pressure;
  • Good organisational, planning, and time management skills.

Daily Duties

Within the Income Services Team the post holder will:

  • Work with the Income Collection & Recovery Compliance Assistants and Local Authorities to ensure all Housing Benefits schedules are received, recorded, and processed in a timely manner;
  • Supporting with the continued data integrity of Universal Credit information within our housing management systems;
  • Liaising with the Department of Working Pensions on Universal Credit customer queries;
  • Supporting Income Collection and Recovery on overall data administration as defined by the manager;
  • Support Income Compliance Assistants with the direct debit and Rent Refund administrative functions;
  • Support the completion of former tenant arrears reports which may include making outbound calls to customers;
  • Working on projects which may arise assigned by your line manager.
  • Any other duties relevant to the role.