Managing Difficult People

Next Available Dates:

  • 24 Jun 2020
  • 20 Oct 2020

Chamber Member Price: £110

Non-Member Price: £135

This course is designed primarily for first line managers/team leaders who want to understand how to identify and deal with difficult people.

After attending this course delegates will be able to:

  • Recognise the value of group cohesion
  • Understand the causes of conflict within the team
  • Identify the short and long term effects of conflict on performance
  • Understand strategies for dealing with difficult people
  • Developing and maintaining group cohesion
  • Recognising a range of  difficult situations
  • Understanding how conflict may develop
  • Understanding how difficult situations may  be resolved
  • Effects of conflict on performance/individuals
  • Minimising and resolving difficult situations
  • Reduction in unwanted behaviour
  • Options to resolve different situations
  • A more harmonious working environment

Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at events@cw-chambertraining.co.uk

10% Early bird discount available for courses booked 3 months in advance.

Related Courses

Delegates who attend this often also attend: