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Customer Service Apprenticeship

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CWCT237 Customer Service Advisor Apprenticeship 

  • Sector: Customer Service
  • Salary: £8,307.00 per annum
  • Location: Coventry
  • Hours: 37.15 hours per week (9.30oam to 5.30pm Monday to Thursday and 9.00am to 5.15pm on Fridays)

Job Description

To provide support to reception and office staff members across all departments.

Expected duration 14th months.

About the Applicant

Requirements and prospects

Desired skills

  • Good communication skills, especially telephone skills;
  • Good level of Numeracy and Literacy;
  • Be able to complete tasks within agreed timescales;
  • Good keyboard and computer skills with good accuracy of data input;
  • Capacity to grow with the role.

Personal qualities

  • Confidence;
  • Positive can-do attitude, willingness to be a productive member of the team;
  • Punctual and reliable;
  • Willingness to learn and develop new skills.

Desired qualifications

GCSE at grades A*-C or 9-4 or equivalent including Maths and English.

Future prospects

This will give the successful candidate a great start to their career in business.

Daily Duties

  • To support in reception/office trainee;
  • To ensure clients are dealt with politely, courteously, and promptly;
  • To ensure all messages, whether telephone or oral are relayed accurately and promptly with the designated Fee Earner or other staff members;
  • To provide refreshments to clients (if necessary);
  • To promote at all times the positive reputation of the firm;
  • To scan archived files onto the system;
  • Photocopying;
  • Retrieving archived information;
  • Collection and delivery of post and DX;
  • Post office duties (eg stamps and parcels);
  • Filing.