Customer Service Apprenticeship

Job Description

To provide support to reception and office staff members across all departments.

Expected duration 14th months.

About the Applicant

Requirements and prospects

Desired skills

• Good communication skills, especially telephone skills;
• Good level of Numeracy and Literacy;
• Be able to complete tasks within agreed timescales;
• Good keyboard and computer skills with good accuracy of data input;
• Capacity to grow with the role.

Personal qualities

• Confidence;
• Positive can-do attitude, willingness to be a productive member of the team;
• Punctual and reliable;
• Willingness to learn and develop new skills.

Desired qualifications

GCSE at grades A*-C or 9-4 or equivalent including Maths and English.

Future prospects

This will give the successful candidate a great start to their career in business.

Daily Duties

• To support in reception/office trainee;
• To ensure clients are dealt with politely, courteously, and promptly;
• To ensure all messages, whether telephone or oral are relayed accurately and promptly with the designated Fee Earner or other staff members;
• To provide refreshments to clients (if necessary);
• To promote at all times the positive reputation of the firm;
• To scan archived files onto the system;
• Photocopying;
• Retrieving archived information;
• Collection and delivery of post and DX;
• Post office duties (eg stamps and parcels);
• Filing.