Building Resilience in a Customer Facing Role
Next Available Dates:
- 10 Mar 2026
- 14 Jul 2026
- 11 Nov 2026
Chamber Member Price: £175
Non-Member Price: £195
Resilience is vital in customer-facing roles as it helps individuals manage stress, maintain performance under pressure, and regulate emotions effectively. It enhances problem-solving abilities, boosts job satisfaction, reduces absenteeism and turnover. Resilient employees build stronger customer relationships, contribute to a positive work environment, support career growth and adapt better to industry changes.
This course aims to provide individuals in customer-facing roles with essential skills and strategies to build and maintain resilience. Participants will learn how to handle stress, manage difficult interactions and maintain a positive outlook to ensure their well-being and effectiveness in their roles.
After attending this course delegates will be able to:
- Understanding resilience
- Managing stress and emotional regulation
- Building emotional intelligence
- Developing long term resilience
- Maintaining mental well-being
- Tuesday 10th March 2026 (PM)
- Tuesday 14th July 2026 (PM)
- Tuesday 11th November 2026 (PM)
Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at courses@cw-chambertraining.co.uk
10% Early bird discount available for courses booked 3 months in advance.
Related Courses
Delegates who attend this often also attend:
Management Communications
This course equips participants with the practical skills and confidence to communicate clearly, consistently, and professionally in a management context.