Communicating Assertively

Next Available Dates:

  • 03 Nov 2020

Chamber Member Price: £110

Non-Member Price: £135

Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing personal interaction.

After attending this course delegates will understand:

  • The types of communication
  • Overcoming barriers to effective communication
  • Recognising how to be assertive without demonstrating aggresive behaviour
  • Understand the use of feedback to check effectiveness of communication
  • Types of communication
  • Understand barriers to effective communication
  • Body language and its importance
  • Develop questioning skills and active listening
  • Differentiate between assertive and non assertive behaviour
  • Know the barriers to assertiveness
  • Using feedback to check the message has been understood
  • Improved communication skills
  • Reduction in the barriers to successful communication
  • Know what assertive behaviours are
  • Application of questioning techniques

Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at events@cw-chambertraining.co.uk