Professional Email Writing

Effective use of email communication is a fundamental part of everyday life and not always one in which everyone gets right. Organisations and individuals develop relationships and establish their credibility through professional and well written electronic communication. Using plain English, appropriate grammar, tone and style delegates will develop their writing skills and confidence to improve their email communication techniques.

Key Content

After attending this course delegates will be able to:

• Effectively handle emails
• Make the right impressions
• Deliver the correct message
• Understand email etiquette
• Use plain English
• Understand presentation and formatting

Programme

• Identifying customer expectations for email communication
• Effectively handle emails
• Using the right tone
• Answering all points    
• Email etiquette
• Using plain English
• Presentation and formatting
• Grammar checks

Key Benefits

• Time saved in writing responses  
• Reduction in email traffic
• Decrease in follow up calls
• Minimising potential for complaints

Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at events@cw-chambertraining.co.uk

COVENTRY AND WARWICKSHIRE SKILLS 4 GROWTH:

50% ESF funding may be available for this course, subject to eligibility, through Coventry & Warwickshire Skills 4 Growth which supports eligible SMEs to improve skills amongst their workforce.

To see if your company is eligible for 50% ESF funding, contact 02476 231 122 or enquiries@cw-chambertraining.co.uk