Professional Telephone Techniques

Next Available Dates:

  • 21 Sep 2021

Chamber Member Price: £110

Non-Member Price: £135

First impressions count. This course is designed for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner.

After attending this course delegates will be able to:

  • Recognise the impact of voice and tone
  • Use listening skills and questioning techniques
  • Increase confidence to deal with calls competently
  • Deliver messages promptly and accurately
  • Making first impressions count
  • Developing telephone personality
  • The impact of attitude and body language
  • Adopting a positive approach to customers
  • Listening and responding skills    
  • Displaying confidence through voice and tone
  • Gathering relevant and accurate information
  • Taking/leaving an accurate message
  • Dealing with difficult people
  • Effective use of customers’ and staff time
  • Greater customer satisfaction
  • Reduced risk of missed opportunities
  • Positive customer relationships
Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at


50% ESF funding may be available for this course, subject to eligibility, through Coventry & Warwickshire Skills 4 Growth which supports eligible SMEs to improve skills amongst their workforce.

To see if your company is eligible for 50% ESF funding, contact 02476 231 122 or

10% Early bird discount available for courses booked 3 months in advance.

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