Apprenticeship Success for Direct Air
At Coventry & Warwickshire Chamber of Commerce Training, we are celebrating Apprenticeship success at Direct Air in Coventry.
Lauren Elston started a Level 2 Business Administration Apprenticeship with Chamber Training in October 2019. She chose the Apprenticeship route as it offered a valuable pathway to a rewarding career. After successfully completing her training, she is now a Customer Service Administrator at Direct Air.
During her Apprenticeship, Lauren worked closely with Christine Cusick, a Training Advisor/Tutor at Chamber Training who was able to offer her the support and guidance she needed to succeed. Throughout her Apprenticeship Lauren has been praised for the way in which she has handled customers and their enquiries. She has also increased her IT knowledge and experience by attending Microsoft Excel training courses and embarked on a telephone techniques course through Chamber Training.
Commenting on her Apprenticeship training, Lauren Elston said: “I have never known what kind of career I wanted to pursue and I have never really had much of a plan. All I knew was I really enjoyed business. The idea was to attend college, study business and see what would come from that. However, I wasn’t looking forward to it. I decided to go for an Apprenticeship and it was the best decision I’ve ever made. It has offered me a real-world experience rather than spending another two years at school.
“I chose Chamber Training because they offer some great Apprenticeships, highly skilled employees and a wide range of great courses. Chamber Training has been massively helpful in growing my communication skills and I am so thankful. I have recommended Apprenticeships to many people and I will continue to do so, because I think it is one of the best ways to go after school. I am so proud of what I have achieved at only 17 and I know wouldn’t feel this way if I made the decision to go to college.
“I have a good relationship with my Training Advisor/Tutor Christine Cusick and she is extremely friendly and supportive. Christine was very helpful when I was struggling to get the 20% out-of-office hours towards the end. She sent me multiple resources and helped me understand what kind of learning activities I could add. She has a great knowledge of business as a whole and I was lucky to also have her support.”
Commenting on her continued development and progression within Direct Air, Emma Dolby, Marketing Manager said: “Direct Air really benefitted from Lauren’s learning programme as it has given us the opportunity to develop an Apprentice in line with our way of working and processes. We work closely with Chamber Training to source the most suitable Apprentices for the business. It really helps us to mould the individual right from the start, and know they are achieving a foundation in general business administration.
“Lauren quickly adapted to working in a business environment and learning new systems and processes. Also recruiting an Apprentice has ensured we have a team member who is hardworking with time-management and the ability to prioritise. The entire team and I have been so impressed by Lauren’s development throughout her Apprenticeship and can’t wait to see her continue to flourish in her permanent role.”
Following the Budget announcements on 3rd March 2021, it is anticipated there will be some exciting apprenticeship incentives for businesses. To discuss how Apprenticeships could benefit your business, contact Coventry & Warwickshire Chamber of Commerce Training’s Business Development Team on 024 7623 1122 or enquiries@cw-chambertraining.co.uk