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Coventry & Warwickshire Chamber Training will unleash your business potential by developing employers' staff to perform effectively, efficiently and with pride to deliver excellent customer service.
Through our courses and seminars, solve business problems and get the best from your most valuable asset – your staff. Our approach involves listening to customer needs and recommending the right training solution resulting in real business benefits. We aim to ensure that you are provided with the latest skills and techniques that benefit your business and match your budget.
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Manage Customer Expectations
Duration: 1/2 Day AM
Chamber Member: £110
Non-Member: £135
Primarily aimed at personnel who are new to the service industry and need to understand that satisfied customers are paramount to business success or those who need to re-focus.
Prices are subject to VAT.
Key Account Management
Duration: 1/2 Day PM
Chamber Member: £110
Non-Member: £135
This half-day course will look at ways in which Account Management can be used to develop and manage your company's most important asset – its customers.
Prices are subject to VAT.
Communicating Assertively
Duration: 1/2 Day AM
Chamber Member: £110
Non-Member: £135
Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you.
Prices are subject to VAT.
Complaint Handling
Duration: 1/2 Day PM
Chamber Member: £110
Non-Member: £135
Primarily targeted at staff who are likely in the course of their work to have to deal with unsatisfied customers who need to identify and rectify specific problems.
Prices are subject to VAT.
Professional Telephone Techniques
Duration: 1/2 Day AM
Chamber Member: £110
Non-Member: £135
First impressions count. This course is designed for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner.
Prices are subject to VAT.
Professional Email Writing
Duration: 1/2 Day PM
Chamber Member: £110
Non-Member: £135
Effective use of email communication is a fundamental part of everyday life and not always one which everyone gets right. Good personal interaction is essential to positive business relations.
Prices are subject to VAT.
